Service Terms
These terms apply to the Syztem service supplied by Multi Leasing Group Pty Ltd, trading as Syztem.ai ("we", "us"), to the business named in the accepted proposal ("you"). The proposal, these terms, the Usage and Additional Charges schedule and the Refund & Cancellation policy together form the agreement.
1. What we provide
We set up and run an AI-assisted business system for you: an AI receptionist on your business number, missed-call text-back, enquiry follow-up, online booking and reminders, invoicing links and payment reminders, review requests, permission-based campaigns to past customers, and weekly reporting. The exact scope, connected channels and integrations are set out in your proposal. The service is supplied as a managed service on a third-party platform; we configure, monitor and maintain it for you.
2. Set-up and go-live
Set-up begins when you accept the proposal and pay the set-up fee. We map your process with you, configure the system, and test it with you. You approve the answers, booking rules and hand-offs before go-live. Go-live is the date we both agree the system is live on your number and channels.
3. Your responsibilities
- Give us accurate information about your business, services, prices and availability, and tell us when they change.
- Review and approve the configured answers and rules before go-live, and respond to items the system refers to you.
- Hold the consents you need to contact your customers by SMS and email under the Spam Act 2003 (Cth), and comply with the Do Not Call Register where applicable.
- Not use the service for unlawful, misleading or harmful purposes, or for regulated advice (legal, medical, financial) the system is not configured to give.
- Keep your own records for tax, accounting and regulatory purposes. The system supports your office work; it is not a system of record for compliance.
4. Fees and payment
Fees are in Australian dollars and include GST unless stated otherwise. The monthly service fee is billed in advance each month from go-live. The set-up fee is billed on acceptance. Usage above the allowances in your proposal, on-site time and separately requested work are charged as set out in the Usage and Additional Charges schedule. Invoices are due within 7 days. We may suspend the service after written notice if an invoice is more than 14 days overdue.
5. Term and cancellation
There is no minimum term and no lock-in. You can cancel at any time with 30 days' written notice to hello@syztem.ai; the service runs to the end of the notice period and no further monthly fees are charged. We can cancel on 30 days' notice, or immediately for serious breach or unlawful use. The 30-day money-back guarantee is set out in the Refund & Cancellation policy.
6. Your data
You own your customer data. We process it to deliver the service, as described in our Privacy Policy. On cancellation we export your contacts, conversations and booking records to you in a standard format on request, then delete our working copies within 30 days unless the law requires otherwise. Your business phone number stays yours; we assist with porting it if it was provisioned through us.
7. AI and service limits
The system uses AI to answer and act within the rules you approve. AI can misunderstand or make mistakes. We test before go-live, monitor and correct, and route anything outside the rules to you. We do not guarantee any particular number of enquiries, bookings, reviews or revenue. Payback figures on our website are calculated from inputs you enter and are examples, not promises.
8. Third-party platforms
The service depends on third-party telephony, messaging, email and AI providers. Outages or changes outside our control may affect the service; we will tell you and work around them. Carrier and messaging rules (including sender registration and content rules) apply to messages sent on your behalf.
9. Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability for any claim relating to the service is limited to re-supplying the service or refunding the fees you paid for the affected month, and we are not liable for indirect or consequential loss, including lost profit or lost business.
10. General
These terms are governed by the laws of New South Wales, Australia. We may update these terms; changes apply from the next monthly billing date after we notify you. Questions: hello@syztem.ai.